Help centre

No. You can check out as a guest. An account is only worth having if you reorder regularly — it keeps your order history and saved lists.

Yes. Call (000) 000-0000 during business hours and we will take the order. Same prices, no surcharge. This is also how to order if anything on the site prevents you from checking out.

On approved trade accounts, yes. Put the PO reference in the delivery notes at checkout and it carries through to the invoice.

Before dispatch, yes — call us and we will amend it. After dispatch it becomes a return. Special-order items placed with a maker cannot always be cancelled; we will tell you honestly if that applies.

We price at manufacturer’s recommended retail and hold it. Several makers we represent operate minimum advertised price policies, and holding those prices is a condition of supply — as well as what keeps a specialist channel viable for every dealer in it.

No. If you find the same item genuinely cheaper from an authorised source, buy it there — we would rather be straight with you than pretend otherwise. If it is much cheaper from an unfamiliar seller, be careful: counterfeits of these makers exist.

Yes, on standing volume, through a trade account. Trade pricing is confidential to your account and is not published.

We do not hold that item in our warehouse. It is ordered from the maker when your order is received, and the lead time shown is the time from your order to dispatch from us. The item is genuine and carries full warranty support.

That we hold a dealer account directly with that maker. Where a brand does not carry the badge, we source it through import channels and we do not claim an authorisation we have not been granted.

Often. Our long tail runs to roughly twenty further makers. Send a part number through the sourcing form and we will tell you honestly whether we can get it, what it costs and how long it takes.

Free on orders over $149.00. Below that a flat $14.95. Expedited air is quoted at checkout.

Yes. Orders ship duty unpaid, so import duty and brokerage are payable to the carrier on delivery. We declare full commercial value and will not under-declare a shipment.

Only if it is still dry and sealed. Once a stone has been wetted we cannot verify it as unused and cannot resell it. The same applies to opened abrasives and saw blades out of their sleeve.

Phillips is designed to cam out under load; JIS is not. Using a Phillips driver in a JIS screw rounds the head. There is a full explanation in our buying guide.

Yes. Authorized-badged brands come directly from the maker. Everything else comes through import channels we can trace. If you ever have reason to doubt an item, send us a photograph and we will investigate it with the maker.

Correct, and this is not a caveat we bury. One cut through metal takes a chip out of the single-bevel edge and the tool is finished. Keep an ordinary nipper on the bench for anything that is not plastic.